After the device arrives at the usage site, our company will provide the following after-sales/warranty services:

1. Installation and commissioning:After confirming that the site has the necessary conditions for qualified power supply, gas source, laboratory and other related installations, the after-sales service engineer will come to the site for free installation and commissioning of the equipment, and provide on-site training for operators and equipment maintenance personnel.. (It is recommended that equipment operators learn national standards or participate in relevant national standard training before installing and debugging the equipment.)

2. Warranty Service: From the date of installation and commissioning, we offer a one-year warranty (three guarantees), lifetime free repairs, and maintenance guidance.

3. Service response:Respond to user calls within 2 hours. Depending on the fault situation, if on-site service is required, the after-sales service engineer will arrive at the user's site within 48 hours.. Note: Door to door service guidelines - For equipment problems, if the user still cannot solve the problem after following the "Troubleshooting" section in the user manual, our company provides on-site service. If replacement parts are required, the after-sales service engineer will determine whether on-site service is needed and the specific time based on the availability of spare parts on site.

4. Software Upgrade: Free upgrade software is provided for life.

5. Spare parts:Long term guarantee of supply of consumables and accessories..